HELP & FAQ

We currently ship to Canada only. To enquire about shipping to a different destination, please contact us.

We totally get it, you want your products as soon as you can get them (us too!).

Standard shipping normally takes 2-4 days. Next day shipping is available on all domestic orders (for an additional charge).

We want you to love your new items, so if you’re not 100% satisfied with an item you can return it. 

Most new, unopened merchandise sold on pakpakgo.ca can be returned within 14 days of receipt, and must:

• have a RGA (Return Goods Authorization) Number
• be in original, “unused” and "unopened" condition.
• have complete original packaging including all packing bags inside.

An RGA is initiated by sending us an email at return@pakpakgo.ca

Please keep all product packaging and the shipping box.

Please note that original shipping charges are nonrefundable, and that the customer is responsible for all return shipping costs and any surcharges.

Refunds are processed within 7 days from when we receive the item(s).

We start preparing your order soon after receiving it to get your items to you as quickly as possible, so please contact us at info@pakpakgo.ca if you’ve changed your mind. We will do our best to assist you depending on the situation.  

Once an order has processed it can’t be changed or canceled.

We want to speak to you too! Contact us at hi@pakpakgo.ca with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.